The Village of Beverly, Ohio has joined the SSI family! Beverly is a quaint and charming community with a rich history, spanning just under one square mile but brimming with heart and character. Established in 1831 and named after Beverly, Massachusetts, this village is home to fascinating landmarks like the Oliver Tucker Museum and the Old Log House.
Village of Beverly Joins the SSI Family!
3:20
Beverly recently made the switch to our VIP Utility Billing, hosted on VIP Cloud, to address some significant challenges and streamline their operations. Here's what led them to choose SSI and how we’re stepping in to make a difference.
The Challenges They Faced
The Village of Beverly had been struggling with outdated processes and inefficient communication between their current software and other platforms they rely on. Here’s a glimpse into their key pain points:
Any adjustments or payment plans required approval by the Board of Public Affairs, causing delays. (A future workflow solution with our system will help speed up approvals and improve efficiency.)
Their previous delinquency management system left much to be desired, making it harder to stay on top of collections.
Generating meaningful reports—like high/low usage reports—was cumbersome, limiting their ability to make data-driven decisions.
Integrating meter reads was a major source of frustration due to poor communication between their previous system and a secondary vendor. They had to spend time and energy manually fixing issues.
There were ongoing struggles with secondary vendors, as their former provider didn’t collaborate effectively to resolve integration challenges.
Why They Chose VIP Utility Billing
The Village of Beverly recognized the need for a partner that could improve communication between platforms and streamline daily operations. Here’s how SSI stood out:
Seamless Integrations: With VIP Utility Billing, the Village can count on smooth collaboration for meter reads and online payments. No more manual headaches or finger-pointing between systems—just seamless workflows and improved relationships with their trusted platforms.
Efficient Operations: Our software helps simplify complex processes, like managing delinquencies and payment plans, while providing flexible options for approval workflows.
Robust Reporting: Beverly can now access detailed, customizable reports to better analyze trends and track performance.
User-Friendly System: With a new clerk stepping into big shoes after the retirement of their longtime clerk, the Village needed a system that was intuitive and easy to learn!
Looking Ahead
The Village of Beverly is excited to leverage their new tools to better serve their residents. From streamlining billing operations to improving communication across platforms, our goal is to help them achieve greater efficiency and reduce stress.
We’re honored to partner with Beverly as they embark on this new chapter. Thank you for trusting SSI to be your guide as you modernize your operations. We can’t wait to see the impact VIP Utility Billing will have on your community!
Welcome aboard, Beverly! 🚀
Want to learn more about how VIP Utility Billing can help your community? Contact us today to schedule a demo or chat with our team about your unique needs.
