VIP Utility Billing
Utility Billing Software for Local Governments,
Rural Waters, & Other Utility Agencies
Billing software plays a crucial role in keeping the lights on (literally) and ensuring that utility companies run smoothly. With utility billing software, you can easily track and manage customer accounts, meter readings, and payment history. It allows you to handle large volumes of data efficiently and reduces the chances of errors in billing. Plus, it seamlessly integrates with other systems like accounting software, making the whole process a breeze. As one of the leading utility billing solutions, VIP Utility Billing is tailored for municipalities and other utility agencies.
VIP Web Portal
• Customers manage their accounts via online bill presentation, e-mail bill notices, web payment, and email/text notifications
• Provides a user-friendly experience
• PCI compliant
Account Inquiry
• View all information to assist a customer from a single menu selection
• Easily filtered grids to customize data display and output to other applications such as Excel and Word
Deposit Tracking
• Processing of deposits is configurable to meet your individual deposit policies
• Automatic application of deposits to final bills
• Automated refund process
Customer Tracking
• View and report on all the accounts (active and inactive) related to a customer
• Link a single customer to multiple billing locations
• Unlimited comments that follow a person as they move
Unlimited Services
• Flexible, unlimited metered and flat-rate services
• Ability to set up services to automatically bill according to a pre-set frequency
Billings Made Easy
• Review hi/low bills quickly and easily using intelligent data grids
• Use drill-down functionality to view the entire billing history, rate history, and more
• Schedule rate changes to automatically take effect in the future
• Secure billing adjustments using the approval workflow
Payment Plan & Budget Billing
• Electric Budget Billing
• Flexible payment plans for one or multiple bills
GIS Integration
• Push your work orders to the field quickly and efficiently
• Leverage ESRI Workforce to get work orders on mobile device
• Eliminate double data entry
Comments & Alerts
• Place alerts on accounts
• Customized bill comments for individual accounts
Landlord Tracking
• View and report on all the accounts (active and inactive) related to a landlord
General Billing
• Use for billing/tracking any non-utility services/charges
Meter Integrations & Meter Inventory
• Integrated with a variety of metering systems
• Track meter installations, testing, and repairs
Work Orders
• Easily customized printed work orders.
• Provide faster service delivery with VIP Mobile
• Work orders can be initiated in the office or in the field, streamlining your utility billing solutions
Professional Services
• Experienced utility billing software professionals to assist you with office policies or procedures
Backflow Management
• Track the testing and certification of backflow devices
• Generate letters notifying customers of certification requirements
We have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The active links allow us to drill down and through to every associated record, making fact-finding and problem-solving much faster and more accurate. The ability to go to any period and print reports means we no longer have stacks of paper to be filed at the end of every cycle.
The billing that used to take about 2 days now takes about 3 hours with VIP.
The Complete Utility Billing Solution Just For You
Your agency needs a utility billing solution that is accurate, intuitive, and provides easy access to bills and payment options for your customers. VIP Utility Billing software, a premier utility billing software for municipalities, provides all of that and more. Contact us today to schedule a demo.