VIP AP Automation

Frequently Asked Questions

• Q: I want to send separate checks for my invoices? Is it the same process as before?

  A: No. AP Automated payments will not respect the “Requires Separate Payments” option on the remit-to vendor. Instead, you must manually separate payments that will be issued as separate checks into separate payment batches. These payments may be in a batch with other AP Automated payments but cannot be from the same vendor or they will be combined automatically into one check/payment.

• Q: Will the Doing Business As (DBA) line print on AP Automated checks/remittances?

  A: No. At this time, DBA information is not part of the payment file sent to our AP partner. Adjust your Vendor Business Name and/or First/Last Name fields accordingly if this presents an issue for the vendor.

• Q: Who should be contacted first when there is an issue with a payment?

  A: Contacting our AP partner first for submitted or completed payments may save you time overall. If you are having difficulties with the payment batch or posting a payment batch, SSI Support is available to assist. 

• Q: When posting my AP Automation payment batch, do I choose Post or Post to Print Tray?

  A: Either will work. AP Automation payments will not go to a print tray. Clicking either option will immediately send payment information for processing. 

• Q: I have a new vendor that I want to pay using AP Automation. What do I do?

  A: Create your vendor and/or remit-to vendor per usual. Bring in your finalized invoice into the payment batch along with other AP Automation payments. Before posting, it is recommended to verify the pay to name and payment address are as expected. Then post your payment batch. The new vendor’s information will be sent along with the payment for matching to our AP partner's vendor database. If it matches an existing vendor, their preferred payment method (i.e. – check, ACH, vCard) will be used. Otherwise, if there is no match, we will initiate a payment via check and begin the outreach process to identify the vendor’s preferred payment method for future payments. 

• Q: How are lost check, wrong address, or wrong vendor situations handled?

  A: The entity and the vendor should always work directly with our partner's Vendor Support team.  

  Our AP partner does all vendor support. They ask the vendor to contact them if they have lost a check (or their dog ate it). Our goal is to help the vendor move to a digital payment if possible. Otherwise, our AP partner will stop payment and reissue the check. If it is a wrong address, the vendor can contact support and we will reissue. Our AP partner also asks that the vendor contact the entity to make sure the entity’s records in VIP are updated (our partner takes the address from the payment file generated and sent from VIP). 

• Q: What compliance and procedures do you have in place to ensure security? SOC, PCI, etc. Can compliance docs be provided to me if requested during an audit?

  A: Our AP partner is SOC 1,2 & 3 Compliant. If an entity wants a copy, we can send it upon request. We will need a name, title address, email address, and phone number along with an NDA. 

• Q: Are the checks that you send out entity checks or checks with you as the payee name?

  A: Checks are sent out with entity name on them. Note: the routing/account numbers are from the FBO account. 

• Q: How does signature on the checks work? Would the entity’s finance director have the signature on the check?

  A: Checks are drawn on the FBO account and not the entity so there is nothing to sign. The entity can elect to use the electronic payment workflow (Batch or Payment) to record approval of payment batch or individual payments. Once the payments are approved,  they are done. 

• Q: Where are the checks printed and sent from?

  A: Currently, all checks are mailed first class from Portland, OR. We are in the process of adding a second check processor on the East Coast (no set date on when processing from there will begin). Several studies were done showing that regardless of where checks were mailed from, it takes about the same amount of time to be received.  

• Q: When are payments sent?

  A: All payments go out the next business day if the payment file is received before 5 pm PST. 

• Q: Do you charge the vendors who choose Mastercard a fee?

  A: We do NOT charge any fees for Mastercard payments. The fees are charged between the customer and their merchant acquirer. 

• Q: If you re-issue a check with a new check number, will the new check number be pulled into VIP when the click on the Get Payment Status button?

  A: We use a new check number, but both checks would be tied to the original payment reference number. VIP will not get the updated check number, but the AP Gateway would show both checks and a history of what happened. 

• Q: What is the record retention on the AP Gateway site? How long is payment history/workflow history retained in AP Gateway? [In relation to public records laws.]

  A:  7 Years

• Q: Do I issue 1099’s to vendors who were paid with virtual credit cards?

  A: No 1099’s would be issued for vendors paid by virtual cards as the merchant acquiring entity would be responsible for issuing a 1099-K to these vendors. Virtual Card payment amounts would not be eligible for vendor Misc or NEC reporting. 

• Q: Do you use the Scheduled Pay Date in the payment file?

  A: We will use the Scheduled Pay Date and hold the payment until the scheduled date, if one is entered and the payment is approved.