Being a Utility Director is a stressful job! You constantly have to keep citizens happy with services and clear instructions on how to pay bills. Choosing billing software plays a crucial role in keeping the lights on (literally) and making sure that your company run smoothly. With VIP Utility Billing, you can easily track and manage customer accounts, meter readings, and payment history. It also integrates with our other software so that company silos don't hamper business. With VIP, your financial processes will be seamless and your staff and customers will both be pleased.
The consequences of sticking with their legacy software were evident in the constraints it imposed on operations. They needed to modernize their utility billing software. Positive experiences with Customer Support stood out as a highlight of their journey. The district found themselves utilizing even more parts of the software, enhancing their operational capabilities more than expected.
Our Support & Implementation Team includes former Finance Directors, Auditors, Accounting Specialists, Utility Clerks, Fiscal Officers, AR Managers, and more. Because of their expertise, our average ticket resolution time is under 4 hours. We address tickets on the same day, allowing you to proceed with your tasks without delay.
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