The City of Mount Juliet has chosen to make it easier for their customers to do business with them using the VIP WebPortal! Their customers will now be able to see billing information from the City’s website and make payments via credit cards. They will also be also to sign up for eBills and pay by text!
The Web Portal within VIP Utility Billing is a user-friendly interface that empowers both utility companies and their customers with convenient, secure, and accessible online functionalities. This robust platform serves as a gateway for customers to manage their utility accounts, access billing information, and engage with utility services seamlessly.
Customer Account Management: The Web Portal allows customers to take control of their utility accounts. They can access their billing statements, view payment history, and manage account preferences, fostering a sense of transparency and empowerment.
Online Bill Presentation and Notifications: Customers benefit from online bill presentation and notifications via email or text, ensuring timely and convenient access to billing information. This feature reduces paper usage, mailing costs, and enhances environmental sustainability.
Secure Online Transactions: The platform ensures PCI compliance, guaranteeing secure online transactions for bill payments. Customers can conveniently make payments online, reducing the need for manual payment processing and providing a hassle-free experience.
User-Friendly Interface: The Web Portal offers a user-friendly interface, simplifying navigation and ensuring ease of use for customers accessing their accounts. This enhances the overall customer experience and encourages engagement with utility services.
Calendar-Based View for Time-Off Requests: Additionally, the platform provides a calendar-based view for time-off requests, allowing customers to schedule and manage their time-off requests conveniently.
Utility News and Information: Utility companies can post relevant news, timely articles, event notifications, and benefit announcements on the portal, ensuring effective communication and engagement with customers.
Overall, the Web Portal within VIP Utility Billing enriches the customer experience by offering convenient self-service functionalities, secure online transactions, and enhanced communication between utility companies and their customers, ultimately fostering greater customer satisfaction and engagement.
