"I just wanted to thank you for the work your staff does. I took over for this City in March and we were very behind, your employees helped me so much in that short time span. I have constantly called them with problems and each time they have helped us get everything corrected. They respond to us quickly and provide amazing service when we need it most."
Nikitas Tsikouris
Finance Director, City of Campbell
Our certified Customer Service Professionals are dedicated to providing a level of service that is unmatched by anyone in the industry. Our team includes many who have decades of real-world experience working in the public sector, so we have a deep understanding and appreciation of the challenges you face every day. Together, we will work to leverage our products, tools, and resources so that you can spend your days doing productive and meaningful work.
We use a state-of-the-art call tracking system to ensure that every request for service is recorded and routed to the appropriate resource so that you get the specialized service you need, when you need it. Many of our support calls are resolved in under 2 hours. The majority of tickets are solved same day.
As an extension of your core team, we are your first call when you need ideas, instructions, or just some encouragement to go outside your comfort zone and try something new. We asked our customers to rank us on resolution times, product knowledge, attitude and professionalism, communication, and more. Our 99% customer satisfaction score is a testament to the dedication we have to helping our customers thrive.
It’s not just a buzz phrase with us, it’s how we roll. Our reputation is built on the promise of providing world-class support, and we don’t take that responsibility lightly. You know what great customer service feels like; you’ll find it at Software Solutions, and when you do, you’ll never want to leave.
